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Nexivo CX — Customer Engagement Platform

Handle customer queries with unprecedented speed and personalisation. 

MULTI-LINGUAL AI AGENTS

Nexivo AI Agents

Transform the way you engage with your customers 

Delight your customers with reduced response times, faster appointment bookings and seamless customer journeys with Nexivo CX's ACS-powered, AI-First contact centre with integrated AI Chat and Voice agents trained to handle human-like conversations in multiple languages.

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An AI-native contact centre built to grow with your business  

Unlike traditional contact centres where AI is bolted on to legacy systems, Nexivo CX is built from the ground up with AI as a fundamental, core component. This deep integration allows Nexivo CX to learn from data, adapt to new situations, and improve continuously, enabling you to offer more innovative, efficient, and personalized experiences and operations. 

For Remote and
Office-based Teams

Whether your teams are working in the office or remotely, they can answer customer calls, do live transfers to colleagues, call customers backs, respond to messages from multiple channels and launch marketing campaigns - all from a single platform.

Multi-lingual AI Agents 

Nexivo CX's AI agents make sure all your customers are catered to 24x7 - in the language of their choice. And for the customers who insist on a human agent, our AI agents will seamlessly route them to one, too. They'll see to it that you never miss a customer call or message again.

Engage with WhatsApp

Let customers reach you quickly through a WhatsApp widget. Go the extra mile and reduce response times with a dedicated WhatsApp agent added to your customer support team to answer WhatsApp queries and schedule appointments round the clock.

Retain the familiar with MS Teams

Your teams don't need to move away from the tools they are familiar with. Nexivo CX allows you to boost agent productivity, cut down telephony costs and simplify customer engagement by integrating with MS Teams and other third-party tools too.

Discover Our AI Agents in Action

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Agent Mark

Banking Services - English

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Agent Hadiya

Car Dealership - Arabic

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Agent Aiva

Medical Appointment - English

Why Choose Nexivo CX?

Experience the advantages of a cloud and AI-native contact centre meticulously developed to meet the evolving needs of the modern customer.

Nexivo CX being an AI-native customer engagement platform, it has an inherent capability to seamlessly incorporate advancements in AI technology - allowing you to rapidly adapt to new innovations and changes in the market. 

AI Agents to support in multiple languages

Let language not be a barrier. Our AI agents are designed to answer queries, provide audio, video and chat support, book appointments and more in multiple languages. 

Intuitive workspaces and simplified workflows

Bring down customer wait times, enable higher first-contact resolution and increase agent productivity with smart dashboards, AI transcripts and automated CSat (Customer Satisfaction) feedback. 

Unlike traditional on-premise and hybrid contact centre solutions with heavy hardware and maintenance needs, the Nexivo CX contact centre is built for the cloud with elastic scalability, reduced infrastructure cost and faster deployment. 

Turn Conversations Into Business Growth

Nexivo CX combines AI and Omnichannel capabilities to deliver measurable improvements across every stage of customer interaction. From faster resolutions to happier customers, the impact speaks for itself.

40%

Lower AHT

(Average Handle Time)

28%

Higher FCR

(First Contact Resolution)

20%

Improved CSAT

(Customer Satisfaction)

Frequently Asked Questions

Contact Us

Have a question or want to learn more about our contact centre solutions? Feel free to reach out to us. We are here to assist you in any way we can.

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