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MS TEAMS INTEGRATION

NEXIVO MST for Microsoft Teams

Bring native PSTN calling to Microsoft Teams with an intuitive, ACS-hosted Direct Routing as a Service solution.

  • Native Teams experience - PSTN calling inside Teams, powered by ACS​​​​​

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  • More than voice - Add AI Agents, automated compliance recording, call transcripts and AI transcripts, AI analytics and custom supervisor tools to your suite

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  • Admin made easy - Configure in a simple cloud portal—no on-prem hardware SBCs or command-line scripting headaches​

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  • End-to-end portfolio - Part of NEXIVO for Microsoft Teams, offering global reach, flexible plans, and an MS Teams-certified contact center with free on-net calling.​​​

Microsoft Dynamics partnership with Nexivo call centre software
Azure partnership with Nexivo contact centre solution
Nexivo Cloud native contact centre solution
Nexivo contact centre with MS Teams integration

Take charge of your customer experience

KEY FEATURES

  • Inbound and outbound calls to/from the PSTN

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  • Video calls and Chat

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  • Calling features (Ring Groups, Queue, Transfer, Voicemail, Hold, Recording)​​

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  • Call Recordings and Call Queue Management​

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  • Call Transfers

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  • CRM integrations​​

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  • AI speech analytics

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  • Location and Vitals (optional for emergency services)

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  • Quality Management

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  • NEXIVO Analytics

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  • Streamlined deployment through NEXIVO MST for Microsoft Teams Admin Portal

Nexivo Omnichannel contact centre solution
Customer Service call to Nexivo Contact centre solution
Customer calling Nexivo Contact Centre via PTSN
MS Teams integration with Nexivo call centre
Nexivo contact centre with ACS partnership
Person smiling on a phone call

Platform performance you can count on.

Backed by the industry's trusted Azure cloud platform services, NEXIVO guarantees a platform-wide 99.999% uptime SLA​​​.

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