AI-FIRST CONTACT CENTRE
A single platform for all conversations.
Designed for the modern customer.
NEXIVO'S AI-first, ACS-powered contact centre is a platform built to meet the needs of the evolving customer. Boost your CSAT and create business impact with powerful data and a suite of AI Agents who are on call 24x7.
-
Chat, Audio, Video Calls
-
Whatsapp
-
MS Teams
-
Meta
BETA
OMNICHANNEL CX
The complete CX solution - built with ACS as the backbone.
Agent Aiva
Here you go, Anna. Your appointmnet has been
booked for 4 pm.
Agent Aiva
Of course Ali. Let me connect you to our CS specialist.
CS Specialist
Hi Ali, How can I help?
AI Powered
Anna
Thanks for sorting it out, Aiva. That was quick!
Ali
Thanks Aiva. Can I speak to someone from your CS Team?
CAPABILITIES
Pick and chose all the powerful features you need.
Omnichannel Routing
Empower your agents to provide seamless customer interactions across platforms, improving response times and customer satisfaction. Increase the efficiency of your team with AI agents who can resolve queries 24x7 or intelligently direct inquiries to the right agents.
AI-powered Dashboards
Give your agents a streamlined, intuitive dashboard that integrates voice, chat, WhatsApp, conversational AI, transcripts, AI call summary and a quick overview of the customer and their previous conversations - to help give context and resolve queries faster.
Natural Language IVR
Our multi-lingual agents can automate your front desk, answer queries, capture critical information, book appointments and effortlessly route calls in over 100 languages - and with the same warmth, empathy and accuracy as your human agents.
Outbound Campaigns
Proactively engage prospects, announce deals and streamline lead nurturing via WhatsApp broadcasts, messages, calls, SMS and social media, ensuring higher conversions and measurable ROI. The NEXIVO campaign management tool kit is designed to keep your campaigns timely, personalized and compliant.
Integrations
Connect MS Teams, WhatsApp, and your CRM directly to your NEXIVO Contact Centre for a truly unified experience. Give your teams one simple hub to handle calls, chats, and customer insights. Elevate efficiency with instant data sync across every channel.
AI Reports
Unlock deeper insights with our AI-driven reports. Monitor agent performance, call outcomes, and customer sentiment with intelligent analytics. Get raw data as actionable trends that enhance decision-making. Stay ahead with predictive insights to improve efficiency and customer satisfaction
UNIFIED ADMIN DASHBOARD
Get insights that matter
Spot trends and act fast with NEXIVO's interactive AI Co-pilot Intent-o and customisable Admin dashboard that captures meaningful metrics and audit trails of all AI and human agent interactions. Track core KPIs side-by-side, including escalation rate, first contact resolution (FCR), average handle time (AHT) and CSAT (Customer Satisfaction).
Admin
Hi Intent-o, Can I see the number of calls answered by our AI agents in the past week that were closed as first contact resolution.
Intent-o
Of course. Here are the metrics on AI calls that were resolved at first contact in the past week. Would you like to download the report as a PDF or Excel or have it in a graphical format?